To deliver the high-quality insight that informed this report, Markel UK commissioned market research conducted in two parts. Phase 1 consisted of qualitative one-to-one, one-hour long telephone interviews with 12 high level executives/senior decision makers in UK small and medium- sized enterprise (SME) care businesses that took place between 3 August and 14 September 2022.
Interviewees were asked for their thoughts and feelings relating to the issues currently impacting their business, including how they perceive these challenges, which challenges they believe will be the hardest to overcome, and what type of strategies they have in mind to mitigate risk or overcome the negative impact of these issues.
These interviews informed Phase 2: a quantitative 20-question survey with 200 senior decision-makers and high-level executives that took place between 31 October and 11 November 2022.
The interviewees were:
Palvi Dohdia
COO / Director, Serene Care Ltd / The Gables Retirement Home Limited
Stephen Drysdale
Director, Moore House Group
Jonathan Freeman
CEO/ Sustainability Director, CareTech
Adrian Hayter
National Clinical Director, NHS England
Yasmine John
CEO, My Care My Home
Mark Lee
Chief Executive, Together Trust
Joanna Scott
Adult social care professional
Pauline Shepherd
CEO, Independent Health and Care Providers
Trevor Torrington
CEO, Aspris
Jane Townson
CEO, Homecare Association
Anonymous
Manager, Skills for Care
Anonymous
Owner of a domiciliary care franchise